- Apr 19, 2017
- 335i e93
Has anyone ever had solid objective proof of dealership frau via negligence and then cover up..the successfully sued them?
I don't think it matters because everyone has different circumstances. In my case:
Software update system wide a day later, BMW Performance Electronic Steering Wheel stopped working.
Set appointment to investigate and make sure software was reinstalled as original state.
They tried to reinstall, had crashing issues...two weeks in the shop, two service advisors later, they tell me all software is installed and working. I request Final ISTA/P report for visual official proof of software install...was promised upon car pickup...now a week later still no final report. SA Director says, I should have requested the day of pickup... I say I did and days afterwards and all advisors kept promising every day that I could pick it up...nothing...SA Director gets testy and says, "I am ending this discussion I have other things to do".
So I cannot take the car to another dealer without the final report...if I do, and they find no proper software, fingers start pointing and extra complications arise... also, no more money to do diagnostic to verify software install before hardware investigation.
Two weeks for programming that cannot be verified, no loaner car, no communications... and hang up at today's phone meeting.
BMW North American told me to talk to them directly and this is what happened.
No idea if it is hardware or software related. Not blaming them for malfunction yet...can't do so until investigation is complete.
But they been acting like I blame them the whole time.
And no idea why a simple printout can't be printed or emailed... so assme that they did not do anything while car was there for two weeks.
No other recourse except for lawyer.
Their problem is their arrogance. I specifically gave them the original retrofit VO to make their job easier...but they didn't even look at the report...then now they have the balls to give me my own report and tell me that it is their most recent report with the VO retrofit.... totally ignoring the fact that the date says 2014.
I understand your reservations about talking bad about your own brotherhood of techs and service guys...but man, you can't seriously think that what they are doing is ethical or professional. There is no defense. If I were sitting here blaming them for the malfunction and demanding a new wheel...then yeah, that would be suspicious. But I am not.
I have all 4 complete records of text messages between myself and the foreman, director, first service advisor and the second service advisor. If you read them, you would be totally confused as to what the problem is...because they keep promising things then reversing and then acting defensive... unfortunately for them, they do not share text messages and they all contradict one another concerning the events. One guy says, they can't install it. The next guy says it's all perfect. The next guy says, it was there all along...the next says, the car doesn't need it so not necessary...
No no no trust me I'm not trying to side with anyone at all.. Think of it more like trying to talk you off the ledge lol.. I know your mad and my point is what they might be trying to cover up is forgetting to hit print or a whisper down the lane error..
If that wheel is functioning correctly than it was coded correctly or a work around was done to make It work correctly..
What I would recommend in closing is finding a new dealer to go to or don't go at all because there is clearly a trust issue from the door.. I deal with this kind of argument all day long based off of the red tape not the work performed..
If you forget to reset a service light.. In the client's eyes the job was not performed. You can change oil and not reset the light. But to the client it never happened.
I'm trying to give you piece of mind that if it all works it was done correctly.. Some how some way it was done correct.
If I was you I would sleep on it...bwaitntill you cool down a bit and go for a good drive with your new wheel take it out on your tires.. No one wants to waste time and money on a lawyer to prove a point over a live of paper