MHD 2.0 Troubleshooting FAQ

BMW 1M

Private
Feb 18, 2018
38
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BMW 135I
I can’t even login into my Android anymore!
WTF! I updated it now I can’t sign or anything! It crashes all the time! I installed it in my IOS and no problems, but I have not my old licenses! What a pain in the ass!
 

jyamona

Captain
Platinum Vendor
Nov 7, 2016
1,292
1,659
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Philly
The new Android app crashes when? You won't have lics on iOS until a successful login to our server on the new Android app
 

BMW 1M

Private
Feb 18, 2018
38
4
0
Ride
BMW 135I
I sign with different e-mails nothing. Facebook same! Google I get an error with MHD app!
 

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jyamona

Captain
Platinum Vendor
Nov 7, 2016
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Make sure you have Google Chrome browser installed. What type of Android device and Android version?
 

BMW 1M

Private
Feb 18, 2018
38
4
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BMW 135I
I have google chrome installed and Browser for Android installed also, before all these changes to the app I didn’t have any problems! How can I get my licenses to my iOS phone without using that Android!
 

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doublespaces

General of the Army
Oct 18, 2016
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2009 E93 335i
As someone who find myself doing technical support on and off the job, I can say that the first thing that would be helpful is to describe, in great detail, exactly how to replicate the process. I don't know what the problem is, but if you describe each step and what you do, I suspect that would be helpful otherwise it will require guessing.
 
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BMW 1M

Private
Feb 18, 2018
38
4
0
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BMW 135I
I login and I got this frame !
 

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jyamona

Captain
Platinum Vendor
Nov 7, 2016
1,292
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Philly
Is their anyway I can get my licenses without using the Android!

I can manually generate you voucher codes for them if need be, but will try to figure out the Android issue first. Can you please turn off all developer options on Android and try again. Also take a video of what you are doing if possible.

Thank you.
 

jyamona

Captain
Platinum Vendor
Nov 7, 2016
1,292
1,659
0
Philly
I login and I got this frame !

You do not manually go to the URL in the browser. Click the login button in app and make sure to choose Chrome if asks what browser to use. Also make sure developer options are turned off in your android settings, and report back. Post a video if still facing the issue
 

typedRew

Sergeant
Feb 25, 2019
404
213
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2009 335i xDrive
You should just be logging in using google with whatever email address you used for your initial mhd purchase.
 
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BMW 1M

Private
Feb 18, 2018
38
4
0
Ride
BMW 135I
I can manually generate you voucher codes for them if need be, but will try to figure out the Android issue first. Can you please turn off all developer options on Android and try again. Also take a video of what you are doing if possible.

Thank you.
You should just be logging in using google with whatever email address you used for your initial mhd purchase.
You do not manually go to the URL in the browser. Click the login button in app and make sure to choose Chrome if asks what browser to use. Also make sure developer options are turned off in your android settings, and report back. Post a video if still facing the issue
I can manually generate you voucher codes for them if need be, but will try to figure out the Android issue first. Can you please turn off all developer options on Android and try again. Also take a video of what you are doing if possible.

Thank you.
m
 

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BMW 1M

Private
Feb 18, 2018
38
4
0
Ride
BMW 135I
I can manually generate you voucher codes for them if need be, but will try to figure out the Android issue first. Can you please turn off all developer options on Android and try again. Also take a video of what you are doing if possible.

Thank you.
How can I send a video! I got only my pictures!
 

doublespaces

General of the Army
Oct 18, 2016
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How can I send a video! I got only my pictures!


You just need to do one step at a time. You're only showing the end result and not describing how you're doing it.

Open the Android mhd app. Click the hamburger button in the top left. Take a photo and post it here .

Let's start with that
 

BMW 1M

Private
Feb 18, 2018
38
4
0
Ride
BMW 135I
You just need to do one step at a time. You're only showing the end result and not describing how you're doing it.

Open the Android mhd app. Click the hamburger button in the top left. Take a photo and post it here .

Let's start with that
I appreciate if you can send me a voucher with my licenses for my ios apple 6 ! Im destroying that piece of Android crap that I have!!
 

doublespaces

General of the Army
Oct 18, 2016
8,937
4,143
0
AZ
Ride
2009 E93 335i
I appreciate if you can send me a voucher with my licenses for my ios apple 6 ! Im destroying that piece of Android crap that I have!!

Ah, I'm not affiliated with MHD, so I can only try to guide you through it. Besides, if there's actually a problem then it would be better to identify and solve it so others don't have the same issue.
 

BMW 1M

Private
Feb 18, 2018
38
4
0
Ride
BMW 135I
When I login with google it tells me this! Unfortunately,MHD Flasher N54 has stopped!