Rob@RBTurbo
Lieutenant
On another forum we posted a thread just under a year ago literally documenting the amount of turbos shipped vs. complaints on the couple years prior (basically covering longterm statistics of our latest portfolio) and the problems were next to nil. Since then we have been updating that thread monthly with all complaints (very easy to do when there are next to no complaints) of that same portfolio with of course simultaneous customer base expansion via non-stop continual orders. Results are still impeccable and next month we will likely bring that thread over to SS as well. Some may wish to call BS on that thread (which I feel is akin a pat on the back really)- but find another vendor who has done such a thing? In this day and age doing such a thing while fudging numbers and/or hidings failures would be quite telling.
Ten years straight focus on building N54 turbos (about 98% of our turbo building efforts) and our servicing side is running an extremely clear pathway, there is MUCH to be said for that. However this doesnt mean everything has always been this great and there certainly have been some hiccups along the way- these are things that do and can happen in this business and they can haunt you for an eternity it seems. Regardless getting past them and growing the product is what makes the biggest differences, ultimately we all just want to provide great products and not hear anything ever again (unless it is good news!).
Rob
Ten years straight focus on building N54 turbos (about 98% of our turbo building efforts) and our servicing side is running an extremely clear pathway, there is MUCH to be said for that. However this doesnt mean everything has always been this great and there certainly have been some hiccups along the way- these are things that do and can happen in this business and they can haunt you for an eternity it seems. Regardless getting past them and growing the product is what makes the biggest differences, ultimately we all just want to provide great products and not hear anything ever again (unless it is good news!).
Rob